The Alcohol and Gaming Commission of Ontario (AGCO) has amended its responsible gambling (RG) standards, giving online casino operators more flexibility. The move allows operators to design training programs that better align with their internal structures while still meeting key regulatory goals.
Previously, the AGCO required mandatory RG training from specific accredited providers. Now, operators may develop custom RG training as long as it covers essential topics, including signs of gambling harm, customer interaction protocols, and the use of player data for intervention.
The AGCO emphasized that its decision does not reduce the importance of responsible gambling. Instead, it aims to empower operators to build effective, tailored training programs that reflect real-world operations. The regulator believes this change can enhance RG outcomes by promoting a more proactive and integrated approach.
This amendment affects all Ontario-licensed platforms offering online casino games and online slot games. The updated standard will take effect in late September 2025, giving operators time to revise and submit their training models for review.
“Operators are still required to ensure their staff understand how to recognize and respond to signs of gambling harm,” the AGCO stated. The regulator will continue to audit training practices and monitor effectiveness through compliance reviews.
Reception to AGCO’s Amendments for RG Training Requirements
Industry response has been largely positive. Many operators welcomed the increased autonomy and see it as a chance to improve player protection through innovation. Some stakeholders also noted the flexibility would reduce onboarding delays and improve employee engagement with RG practices.
However, player advocacy groups urged caution. They want AGCO to closely monitor the impact of these changes, warning that self-designed programs may vary in quality.
The AGCO acknowledged these concerns. It clarified that while flexibility has increased, accountability remains high. Operators must demonstrate their programs meet AGCO standards and support a safe gambling environment.
This change marks a significant evolution in how Ontario manages responsible gambling in the growing online casino sector. It reflects a broader effort to balance regulation with innovation, especially as more Canadians engage with online slot games and other digital gambling options.
Last Updated on by jonathan r
